Return Policy

Return Policy

At oak & Ella creatives, each item is custom-made with care, tailored specifically for you. Due to the personalized nature of our products, we do not accept returns or exchanges unless the item arrives damaged or defective. Here’s what you need to know:

Damaged or Defective Items

• If your item arrives damaged or defective, please contact us within 7 days of delivery.
• Provide photos and details of the issue to expedite the resolution process.
• We will work with you to replace the item at no additional cost.

Cancellation Policy

• Orders cannot be canceled once production has begun due to the custom nature of our products.

Contact Us

For any questions or concerns regarding your order, please contact our customer service team at hello@oakellacreatives.com. We're here to help!